How does it work?

Buying train tickets is easy. All you have to do is choose a route, select a train time, enter your details and pay, to receive your Mobitix tickets by:

• Mobitix - the easy way to get your tickets to your mobile phone
• P@H - the convenient way to print your tickets on your home or office printer

Tickets are available to purchase until 18:00hrs on the day before travel. Tickets are limited, so we suggest you book early.

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Printing Your Ticket using P@H

All you need is:

A Printer

Inkjet or Laser printers, black and white or colour, may be used.

Adobe Acrobat

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P@H Checklist

P@H tickets are essentially the same as any other ticket. You just need to make sure you print the ticket correctly and take it with you!

Printing Your Ticket

You can print the ticket straight after payment and from your account via the P@H home page up until the departure time of the outward train.

When printing your ticket make sure that:

• The ticket is printed on A4 white paper with a minimum weight of 70-80 gsm (most printer papers).
• The printer settings are set to print on A4. Tickets falling inside of these margins for example A5 printed on A4 sheet of paper will not be accepted.
• Tickets are printed in normal print mode. Tickets printed in any other mode, for example draft mode, will not be accepted.
• The print is clear and free from any smudges or bands, for example as a result of a print cartridge running low on ink or faulty printer. All text must be clearly readable.

Failing to meet these conditions could result in your ticket being declared invalid and you having to pay the full fare on board the train.

Please note we do not provide technical support for Adobe Acrobat Viewer, printers or computer hardware.

When you have printed your ticket:

• Check ticket details are correct.
• Check the greyscale bar on the ticket. You should see 4 different scales of grey.
• Check that the ticket is printed on A4, white paper and sized accordingly.
• Please remember to complete the survey e-mailed to you. It's short and will help us make the service we provide better.

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Receiving Mobitix

All you need is a mobile phone with Internet access registered on our website.

If you are not sure if your mobile phone is compatible check with your network operator.

After you have registered your personal details you will be asked to test your mobile phone. We do this to make sure we can send you a ticket.

If your phone passes our test, it will be registered and you will be able to book tickets with Mobitix.

Once you have booked your Mobitix ticket, you will be sent an SMS with a link to your Mobitix ticket. You will then have to download your ticket to your mobile phone. In order to download your ticket you will need access to Internet via your mobile phone.

Each passenger must have a mobile phone registered with Mobitix

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Mobitix Checklist

How Does Mobitix Work?

After you have selected and paid for your ticket we will send a confirmation text to your mobile phone.

2 hours after booking we will send you an SMS message with a link to your Mobitix ticket.

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Before travelling

Check to see that your train is running on time.

Remember your ticket and the payment card you used to purchase your ticket.

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Onboard

If you have a reservation please sit in the seat reserved.

Please present your ticket and payment card to the train manager or ticket inspector when requested.

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